Browse F.A.Q. Topics
How do I look after my Tomcat Trike in the winter?
During winter, the rules are different to what they are during the summer. Your trike may have to deal with the salt, water and grit that's on the roads, so you need to look after it! Caring for a Tomcat trike is not too different to caring for a standard bike: they may get a puncture from time to time; the saddle and handlebars need adjusting with growth; or they may need their brake pads replaced. These things can all be done the same way as standard bikes. Your local bike shop can show you how to do it so you'll never be off your trike for long!
Don't let the weather put you off! If you get caught in the rain whilst out on your trike and you get soaked, dry the trike off with an old towel and spray the gears (if it has gears), brake pivots and chain with WD40 or something similar. While you are lovingly drying it off, you might like to take this opportunity to run your eye over it and make sure everything is in good working order. Lubricate the chain after cleaning.
If you want to store your trike during winter there are a few things you could do before you tuck it in, that way it'll be ready and raring to go in Spring!
- Make sure the tyres are pumped to a good level
- Give your trike a wipe down with a damp cloth, again using this opportunity to give it a once over
- Use a hard-bristled brush to loosen off any mud on the tyres and frame
- Lubricate the chain after cleaning it
- Keep it away from areas prone to puddles: i.e. if it's in the garage and it rains, will your trike be clear of water?
- Lay a cover over it, a sheet or similar, to keep it free from dust
With all that done, when the Spring rolls around... Just hop on and go!
Do I need to take out insurance? If I do where do I start?
Once you've got your Tomcat Trike, the last thing you want is for something to happen to it, and for this reason some people like to take out insurance to protect it.
Sometimes we get asked if we do insurance for our trikes. The short answer is no, we don't.
Although we don't get involved in this area, we can still offer some suggestions and thought it may be helpful to share them in our blog. Your first port of call could be to approach the insurance company who you have your home insurance with and ask them if your trike will be covered. If their answer is "No", ask them if they will cover you. If the answer is "Yes", then you're away, they will lead you through the process from there!
If the answer is still a "No", then try these next steps. We can't recommend any particular companies because rates can vary hugely depending on where you live, so the best thing to do would be to try your local high street broker. They will have access to lots of insurers at their fingertips and can find you the most competitive rate for your area.
How do I make sure the measurements I take are right?
We ask for measurements when you order a trike because we want you to get the most amount of growth that you possibly can out of it. So with up to the minute measurements, we can build you the biggest trike possible for your size, so that you grow into your Tomcat, not out of it like an off-the-shelf trike. Now this really is good because it will last you lots longer! For diagrams and more info have a look at our blog:
What is the Give and Take Scheme?
We take in Tomcats that have been grown out of, service them and give them new loving homes where loads of children can enjoy them. Perhaps you know somewhere that can give a loving home to a trike? Would you like to nominate them to receive a 'recycled' Tomcat? Recipients can include schools, hospitals, CDCs etc. Because we want the trikes to help as many children as possible, we are sorry but we cannot supply to private addresses.
If you know somewhere suitable, get in touch! All you need to do is send these details to email@example.com. Have a look to the Give and Take Scheme page.
Where are the Tomcat Trikes actually made?
All the Tomcat trikes are manufactured and built (by hand) here in the UK. Our office is even next to the workshop, so if you ring us about an order, we can update you first hand by actually going next door to see the trike being assembled. Families who come to collect their trike can see where their trike being its life as a box of parts on the shelf! From boxes to work benches and from welding to hand assembly, it's all here in Gloucestershire, UK.
What Charities can help me?
Lots of people turn to larger, national charities first when looking for funding - and why wouldn't you? They are awesome: they are well-known and do an awful lot of good work around the country and put a lot of hard work into fundraising to be able to do so. These days, with the strain on the economy as it is, these charities are put under pressure from all directions - fundraising is harder and more people are asking for help. But smaller charities can be the often unsung local heroes.
1. They're usually smaller. This means that there are fewer people to go through when applying for funding
2. They can be much quicker to make decisions as they don't have so many procedures to follow
3. They are lesser known. So they get fewer applicants.
You could try your local branches of the Round Table, Lions Club, Rotary Club, British Legionnaires as well, they have funded trikes for our customers in the past.
Ask your therapist, SENCO, teacher or other parents if they know of any local charities that may be able to help - they may even be involved in one or know someone who is.
Local libraries can be an excellent source of information - did you know they keep a list of charities?
Some local charities are set up to help people within specific postcode boundaries. Please ensure you meet their criteria when applying or check their website beforehand.
Have a look to our Charities page.
Why are there no prices for the Tomcat Trikes on the website?
Every Tomcat trike is bespoke built, so the price varies depending on the riders needs. Here's a simple step-by-step guide:
Step 1 – BOOK YOUR FREE ASSESSMENT HERE,
Step 2 – We'll assess the rider - FREE OF CHARGE - at your home or at school, and at your convenience.
Step 3 – On the outcome of the assessment, we will deliver a full quotation.
Step 4 – Once confirmed, we get building and deliver a unique Tomcat trike!
Do I have to pay VAT on the Twisters?
No, they are zero rated as they are classed goods for disabled people.
About the Twisters price.
The Twisters shoes are completely hand made in Italy, only using high quality leathers and materials. Inside lining is made of calf leather to assure durability and healthy foot. The lacing wheel is a very clever piece of kit, and they shoes themselves have been designed in conjunction with orthotists in Italy. It is very difficult to design something so simple, and a lot of research and development goes into these shoes to make it much easier to put on shoes with AFOs, splints, arthritis or fine motor problems, which is why they are the price they are.
What if I order some Twisters and they don’t fit?
It is very easy ... all you need to do is return them to us and we'll swap the size for you. Our refund policy can be found here on our Twisters product page.
How do I order the Twisters shoes?
You can order all 80 variations on our Twister e-shop
How strong is the Twisters lace?
The lace wire is very tough and is guaranteed for the life of the shoe. It is the same design used for ski boots and is very strong. If, by some crazy chance, it does break, then it is easily replaced.
My child only has a splint on one foot, what Twisters size should I get?
Again, get the size that fits the splint. Separately sized shoes aren't necessary. Because the shoe's unique twisting lace mechanism keeps tightening by 1mm with each click, simply keep twisting and the shoe tightens to accommodate the foot without the splint too! Check the video explaing how to do the measurement and find your size in the conversion charts.
My child wears splints, what size should I get?